FAQ

Yes. Every order ships free via ground service to any address in the United States. There is no minimum order.

We process orders within 2–3 business days (Monday–Friday, excluding U.S. holidays). Ground delivery then takes 2–4 business days, so most orders arrive within about a week of purchase.

As soon as your order ships you’ll receive an email with a tracking number. You can also see the tracking link under My Account → Orders.

Not at the moment. We ship only to addresses within the United States and do not offer international shipping.

You have 30 days after receiving your order to request a return. Items must be unwashed and unused, with tags attached and in their original packaging. Gift cards are the only exception. See the full Returns & Refunds policy.

Email support@bagnomilanousa.com with your order number. Once we approve the return, we’ll email you a free prepaid return shipping label with instructions. Return shipping is on us.

Once we receive and inspect the returned item, we refund your original payment method. Your bank or card issuer may take a few extra business days to post the credit.

The fastest way is to return the item you have and place a new order for the one you want — that way the replacement ships right away instead of waiting for the return to arrive.

Please inspect your order on arrival and contact us right away with a photo. We’ll make it right with a replacement or a full refund.

Turkish cotton has extra-long fibers, which means fewer joins in each thread. The result is a towel that’s softer, stronger, and more absorbent than ordinary cotton — and it gets fluffier with every wash instead of wearing out. All of our towels and robes are made in Türkiye from 100% Turkish cotton.

GSM (grams per square meter) is the weight — and therefore the density and plushness — of a towel. Our classic towels are 550 GSM and our organic towels are 600 GSM: dense enough to feel luxurious and absorbent, yet still quick to dry.

Bath Sheet: 1 oversized bath sheet, 35 x 75 in. 2-Piece Bath Towel Set: 2 bath towels, 30 x 56 in. 3-Piece Towel Set: 1 bath towel (30 x 56 in.), 1 hand-face towel (16 x 30 in.) and 1 washcloth (13 x 13 in.). 4-Piece Hand Towel Set: 4 hand-face towels, 16 x 30 in. 6-Piece Towel Set: 2 bath towels (30 x 56 in.), 2 hand-face towels (16 x 30 in.) and 2 washcloths (13 x 13 in.). Bath Mat Set: 2 bath mats, 20 x 30 in. The exact contents of the size you select are also shown on every product page.

Our organic collection is made from GOTS-certified organic cotton produced by our GOTS-certified manufacturing partner in Türkiye (Certified by USB Cert, License No. USB 008188). GOTS — the Global Organic Textile Standard — covers everything from organically grown fiber to responsible processing and dyeing. Our textiles are also tested for harmful substances under OEKO-TEX® Standard 100.

Wash before first use to open up the fibers and set the absorbency. Machine wash warm with like colors, using a mild detergent. Skip fabric softener — it coats the fibers and reduces absorbency. Do not bleach. Tumble dry on low or medium and remove promptly; shake out and fold. Avoid over-drying, which makes cotton feel stiff.

New cotton can carry a little natural wax and finishing from the loom. One or two washes without softener will bring out the full absorbency — this is normal and expected with high-quality cotton.

A small amount of lint in the first few washes is normal for plush cotton and stops quickly. If you see a pulled loop, simply snip it level with the pile — it will not unravel.

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, and Amazon Pay. All payments are processed securely; we never store your card details.

If your order hasn’t shipped yet, email us as soon as possible and we’ll do our best to update or cancel it. Once an order has shipped, it can no longer be changed, but you can use our free 30-day return.

Sales tax is calculated automatically at checkout based on your shipping address, where required by state law.

Every order ships in our branded packaging without visible pricing on the packing slip, so it can be sent directly as a gift. If you’d like a gift note included, mention it in the order notes at checkout.

Yes. Our Hotel Collection is made for hospitality use, and we offer volume pricing for bulk orders. Email support@bagnomilanousa.com with the products and quantities you need and we’ll send a quote.