Returns & Refunds

We want you to love your towels and robes. If something isn’t right, you can return it within 30 days, and return shipping is free within the U.S.

Return eligibility

To qualify for a return, items must be unused, with tags attached and in their original packaging. You’ll also need your order number or another proof of purchase.

How to start a return

1. Email us at support@bagnomilanousa.com with your order number and the items you’d like to return.
2. Once we accept your return, we’ll email you a free prepaid return label along with instructions.
3. Then pack the items securely and drop the package off with the carrier.

Please note that we can’t accept packages sent back without an approved return request.

Damaged, defective or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery. Include your order number and a photo, so we can make it right quickly. Then you choose what works best for you: we’ll either send a replacement or give you a full refund. For lost packages, see our Shipping Policy.

Exchanges

The fastest way to get a different size or color is to return the item you have. Then, once we accept the return, simply place a new order for the item you want.

Non-returnable items

Unfortunately, we can’t accept returns on gift cards.

Refunds

Once we receive and inspect your return, we’ll email you to confirm whether we approve the refund. If we do, we’ll refund you automatically through your original payment method. However, your bank or card issuer may take a few extra business days to post the credit.

Questions?

If you have any questions about a return, email us at support@bagnomilanousa.com.